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Data Retention Policy

Data Retention Policy


Registered Office: Moss House

15/16 Brooks Mews

London W1K 4DS


This policy applies to all MYJAR group companies, which include the following active entities:


MYJAR Limited
TXT Services Limited
MYJAR Treasury


The Data Protection Officer is responsible for monitoring compliance with this policy. The Data Protection Officer is Sergiu Sagaidac, and he can be contacted at


The MYJAR Group can be contacted:

  • by phone: 020 3006 2000
  • by email:
  • by post: MYJAR, Unit 22426, Po Box 7169, Poole, BH15 9EL



We understand that the privacy and security of personal data is of great importance and therefore we have implemented technology, security polices, rules and controls to protect your personal information.




This policy is in place to ensure that appropriate focus is given to the importance of data retention and its security/destruction. This policy sets out our overall general approach to data retention and destruction.




This policy covers all personal data retained, irrespective of how it is stored. It therefore includes paper documents in addition to data contained in an electronically readable format.




We will only hold your personal data for as long as is necessary, for example, for internal accounting purposes, to continue to provide a service to you, to meet our legal obligations under applicable UK data protection rules and the General Data Protection Regulation, and in accordance with applicable anti-money laundering legislation.


You have the right to access the personal information we hold about you and you can do this by putting your request in writing and sending it by email at or by writing to us at the above contact address.


In general, we will retain your personal information as follows: unless there is a legitimate reason for us to retain your data beyond our personal data destruction period.


Personal Data TypeApproved & accepted loan applicant retention periodNot approved, or approved & not accepted loan applicant retention period
Name, address, phone number, e-Mail address, number of dependants, income and expenditure, date of birth, no of dependents, name of employer and employment status

Bank account and card details

Copies of ID verification documents

Credit reference agency and fraud prevention agency information

Record of communications and system notes

IP addresses

Insolvency documents

Third party authorities

Marital status

Residential Status
A minimum of five years from the end of our business relationship with you.A minimum of 12 months from the date your application was not approved.
Loan Transactional DataA minimum of five yearsN/A
Phone call recordings6 months6 months
Copy bank statements and payment card images.Immediately after the use for which the statement has been requested (e.g. validation/credit assessment) has been completed or 3 years if supporting a complaint closed.Immediately after the use for which the statement has been requested (e.g. validation/credit assessment) has been completed.
Marketing suppression requestsWe will retain your request to be suppressed from marketing permanently or until you tell us otherwise.We will retain your request to be suppressed from marketing for a period of 12 months or until you tell us otherwise.
SurveysUntil the survey has been completed and then anonymised.Until the survey has been completed and then anonymised or we delete your personal data, whichever comes first.
CompetitionsInformation is deleted after the announcement of the winner.Information is deleted after the announcement of the winner.
Site usage including keystrokes and pages visitedAnonymised when collected. Deleted after 6 months.Anonymised when collected. Deleted after 6 months.
Cookies24 months following your last visit to the website.Until we no longer retain your personal data.


Updated June 2020 V3.5

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