Coronavirus Update

Our customers are our priority during the challenging times we’re all experiencing. Please only call us if it's urgent, so we can help our most vulnerable customers. Please bear with us, as our call waiting times are longer than usual. You can find our latest updates here.

Money saving tips & news

How are loan repayment arrangements agreed?

We always try to ensure that loans are affordable for our customers. The full schedule of payments will be available in your online account area so that you will always know when the next payment is due. In addition to this we will also send you a reminder in advance of each scheduled payment through SMS and email.

 

If you miss a payment we will contact you to let you know what has happened and we will try to take the payment again. It is our aim to make this as easy as possible so that you can avoid damage to your credit score with Credit Reference Agencies. It’s not in our interest to have customers who are getting into financial difficulty so this is as important to us as every other stage of the process.

 

There is always the option to make additional payments or to repay the balance in full at any time during the agreed loan repayment period.

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