Fraud and Internet crimes should be reported via the Police Action Fraud website. If you believe that your personal details have been used to fraudulently obtain a loan from us, we strongly advise you to contact the Police and your bank to inform them of the theft of your personal information. We understand that this can be a stressful matter and would like to reassure you that we work closely with external organisations, such as the Police and Cifas, when we investigate fraud claims.
Additionally, to help us start our investigation, you can discuss any concerns with our Customer Services Representatives. Details of how to contact us can be found on our contact page. We will need the following information:
- Your full name and date of birth
- Your Crime Reference Number or Log Number from Action Fraud/the Police
- A contact phone number
- An email address we can reach you on
- If you have an entry on your credit file, the postcode that was used
- A bank statement showing any payments made to or from MYJAR (optional)
Please be aware that false claims of fraud can, if convicted, lead to fines and/or imprisonment. It’s important that you only report fraud if you are certain it has taken place.
Cifas is the UK´s leading non-profit fraud prevention membership organisation, who aim to help protect individuals and organisations from the threat of fraud and financial crime and who manage the largest fraud risk database in the country called the National Fraud Database.
For an administration fee of £25, Cifas can place a ‘Protective Registration’ flag alongside your personal details in their secure database. Companies and organisations who are signed up as members of the database will see that you’re at risk and take extra steps to protect you, preventing fraudsters from using your details to apply for products and services.
To find out more about Cifas, please visit their website.