Through your online account area, you can track the current status of your application, repay part or all of your loan, update your details, amongst many other self-service features. Simply log in to your account with your email address and password or registered mobile number and PIN.
Forgotten PIN or password
If you ever forget your PIN or password, we have options for you to request a new one.
You can request a new password as follows:
Select the “I forgot my password” option on the login screen of our website and enter the email address you registered with us. Then click on “Reset password” and we will send a password reset email to your verified email address.
If you have not received the password reset email, please ensure that you have verified your registered email address with us. To verify your email address, please click on the link we emailed you when you started your registration with us.
You can request a new PIN by using the following options:
Text the words ‘LOAN’ and ‘PIN’ to 82777 by using the mobile number that you registered with us and we will send you a new code. Text messages will be charged at your standard network rate.
Telephone or Email
Please contact our Customer Services Team and they will be able to assist you.